Disconnect the hardware

Disconnect any other hardware connected to the computer, including external drives and monitors. Making your system as simple as possible is a smart way to a faster diagnosis.

♦ Trash your Preferences file. Trash the Preferences file of your capture program and restart the program. On the Mac, the Preferences file is located in Users/Library/ Preferences. Normally it starts with "com.apple." For example, the EOS Utility preferences are found in the file com.canon.EOS Utility 2.plist. Trashing Preferences can also solve problems with RAW processing and image-editing programs.

♦ Untether! Finally, remember that you can always untether and shoot to a card within the camera.

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