Troubleshooting

Problem

Cause

Solution

Camera will not operate

Power is not turned on

Press the ON/OFF button for a few moments.

CF card slot cover or battery cover opened

Confirm that the CF card slot cover or battery cover is securely closed.

Batteries are loaded in the wrong direction.

Reload the batteries in the correct direction.

Insufficient battery voltage

• Replace with unused alkaline or fully recharged batteries (four AA-size batteries.)

• Use an AC adapter.

Batteries are not the right type.

Use only unused AA-size alkaline batteries or Canon AA-size NiMH batteries. (For information about alkaline batteries, see Proper Battery Handling (p. 21))

Poor contact between camera and battery terminals

Wipe the terminals with a clean, dry cloth.

Camera will not record

The mode switch is set to H (Playback).

Switch the camera to Shooting mode.

Problem

Cause

Solution

Camera will not record

Flash is charging

Wait until the orange indicator stops blinking and lights steadily, signaling that the flash is charged, then press the shutter button.

CF card full

• If required, download the images to a computer and erase them from the CF card to make space.

CF card not formatted correctly

• Format CF card. See Formatting a CF card (p. 138).

• If reformatting doesn't work, the CF card logic circuits may be damaged. Contact the nearest Canon Customer Support Help Desk.

Lens will not retract

Battery cover or CF card slot cover opened with camera on

Close the CF card slot cover or battery cover, then turn off the camera.

CF card slot cover or battery cover opened while camera was recording to CF card (warning signal)

Close the covers, and then use the ON/OFF button to turn the power off correctly.

Problem

Cause

Solution

Battery pack consumed quickly

Batteries are not the right type.

Use only unused AA-size alkaline batteries or Canon AA-size NiMH batteries. (For information about alkaline batteries, see Proper Battery Handling (p. 21))

The batteries are cold.

Battery performance deteriorates at low temperatures. If shooting in a cold area, keep the batteries warm (by placing them in an inner pocket, etc.) until ready to use them.

Battery terminals are dirty.

Wipe them well with a dry cloth before use.

The batteries have not been used for over a year.

If batteries are rechargeable: Performance should return to normal after several charging cycles.

If rechargeable batteries: The batteries have lost their effectiveness.

Replace all 4 batteries with new ones.

If using rechargeable batteries: Batteries do not charge.

Batteries were placed in the charger in the wrong direction.

Put batteries back into the charger in the correct direction.

Problem

Cause

Solution

If using rechargeable batteries: Batteries do not charge.

Poor electrical contact.

• Be sure to set batteries firmly into the charger.

• Be sure that the power cord is firmly connected to the charger, and is firmly plugged in to the power outlet.

Battery terminals are dirty.

Wipe them well with a dry cloth before charging.

Battery life exceeded.

Replace all 4 batteries with new ones.

Shots are blurry or unfocused.

The camera was moving when you took the shot.

Hold the camera steady when shooting.

Autofocus function hampered by obstruction to AF-assist beam.

Be careful not to block the AF-assist beam with your finger or other items.

The AF-assist beam has been set to [Off] through the menu.

Set the AF-assist beam to [On] (p. 168).

Problem

Cause

Solution

Shots are blurry or unfocused.

The subject was outside the range over which the camera can focus.

• Ensure that there is at least 45 cm (1.5 ft.) between the camera lens and subject.

• Use the macro mode to shoot close-ups between 5 to 45 cm (2.0 in. to 1.5 ft.) from the lens when set to wide angle and between 25 to 45 cm (10 in. to 1.5 ft.) when set to telephoto.

Subject is hard to focus on.

Use the focus lock or the manual focus to shoot the image. See Shooting Problem Subjects for the Autofocus (p. 112)

The subject comes out underexposed (too dark).

Insufficient light for shooting.

Set the flash on.

The subject is darker than the surroundings.

Set exposure compensation to a positive value or use spot AE point light metering.

The subject is beyond the range of the flash.

When flash is used, the distance between lens and subject should not exceed 4.4 m (14.4 ft.) at wide angle end or 2.5 m (8.2 ft.) at telephoto end setting.

Problem

Cause

Solution

The subject comes out overexposed (too bright).

The subject is too close to the flash.

When flash is used, the distance between lens and subject should be no less than 25 cm (10 in.).

The subject is brighter than the surroundings.

Set exposure compensation to a negative value.

Light is shining or reflecting into the camera.

Adjust the camera angle.

The flash mode is set so that the flash always fires.

Set the flash to any other mode except On.

A purple-red or other color vertical stripe appears on the upper part of the LCD monitor

Subject is too bright

This is a normal occurrence in devices containing CCDs and does not constitute a malfunction. (This red bar of light will not be recorded when shooting still photos, but it will be recorded when shooting movies.)

Problem

Cause

Solution

White dots or white asterisks appear on the image

Light from the flash has reflected off dust particles or insects in the air. This occurs more frequently in the following conditions:

- When shooting at the wide-angle end.

- When shooting with a high aperture value in the aperture-priority AE mode.

This is a phenomenon that occurs with digital cameras and does not constitute a malfunction.

The flash doesn't fire.

The flash mode is set to Off.

Set the flash to any other mode except Off.

Image not showing on TV.

Incorrect video system setting.

Set the video system to the appropriate setting, NTSC or PAL, for your TV.

The mode dial is turned to nQ (stitch assist).

Turn the mode dial to any mode other than

□a.

Zoom does not operate.

Zoom button was pressed while shooting in movie mode.

Operate the zoom before shooting in movie mode.

Reading images from CF card is slow

CF card was formatted in another device

Use a CF card formatted in your camera. See Formatting a CF Card (p. 138)

Recording images to CF card takes a long time

Digital Cameras For Beginners

Digital Cameras For Beginners

Although we usually tend to think of the digital camera as the best thing since sliced bread, there are both pros and cons with its use. Nothing is available on the market that does not have both a good and a bad side, but the key is to weigh the good against the bad in order to come up with the best of both worlds.

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